Once your order has been placed and payment is confirmed, we get to work preparing your parcel. You will receive a confirmation email with your order number and a summary of your purchase.
When your order ships, we will send you a shipping confirmation email containing a tracking number and a direct link to the carrier's tracking portal. This allows you to monitor your package's journey from our studio to your doorstep in real time.
Please allow up to 24 hours for the tracking information to update after you receive the shipping confirmation. Carriers occasionally experience delays in scanning parcels, so if your tracking number does not show movement immediately, rest assured that your order is on its way.
If you have an account with us, you can also view your order status and tracking details by logging in and visiting the "My Orders" section.
Should you have any questions about your shipment—whether it is a delayed update, a missed delivery attempt, or an unexpected routing change—do not hesitate to contact us at stealingroses@gmail.com. Please include your order number in the subject line so we can assist you as quickly as possible.
We understand that waiting for a package can be the hardest part. We are here to make it as transparent and stress-free as we can.