Refund and Return Policy

Refund and Return Policy

We want you to feel completely confident in every piece you purchase from stealingroses. We understand that sometimes an item may not work out as you had hoped, and we are here to make the return or exchange process as straightforward and fair as possible. Please read this policy carefully to understand your options and our procedures.

Our Promise

Every garment we send out is carefully inspected before it leaves us. We take pride in our quality control, and we want you to receive your order in perfect condition. If something does not meet your expectations, we are committed to resolving the issue with patience and care.

Returns

You may return any item purchased from our online store within thirty days of the delivery date, provided that the item meets our return conditions. To be eligible for a return, items must be in their original, unworn, and unwashed condition, with all original tags and labels still attached. Items must be free from any stains, odours, or signs of wear. We also ask that you return the item in its original packaging whenever possible.

Please note that certain items may not be eligible for return due to hygiene reasons. These will be clearly indicated on the product page at the time of purchase. If you have any questions about whether a particular item is returnable, we encourage you to contact us before placing your order.

How to Initiate a Return

To initiate a return, please email us at stealingroses@gmail.com with your order number, the name of the item you wish to return, and the reason for your return. We will respond with detailed instructions on how to send your item back to us, including the return address and any required documentation.

We recommend that you send your return using a tracked shipping service, as we cannot be held responsible for items that are lost or damaged during transit back to us. The cost of return shipping is your responsibility unless the return is due to a defect, an error on our part, or an incorrect item sent to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will issue a refund to your original payment method within a reasonable time, typically within five to ten business days of our inspection. The refund will cover the full purchase price of the item, excluding any original shipping charges paid at checkout.

Please note that your bank or payment provider may require additional time to process the refund and display it in your account. If you have not seen the refund reflected after two weeks from our approval notice, please contact us and we will assist you in tracking it down.

Exchanges

If you wish to exchange an item for a different size, colour, or style, we are happy to accommodate your request, subject to availability. The exchange process follows the same initial steps as a return. Please email us at stealingroses@gmail.com with your order number and details of the exchange you would like to make. We will confirm whether the desired item is in stock and provide instructions for sending back your original item.

Once we receive and inspect your returned item, we will dispatch your exchange item to you. If the exchange item has a different price from the original, we will either charge or refund the difference accordingly.

Defective or Incorrect Items

We take great care in every step of our production and packing process, but on the rare occasion that you receive a defective item or an item that does not match what you ordered, we sincerely apologise. Please contact us immediately at stealingroses@gmail.com with your order number and a clear description of the issue, along with photographs showing the defect or the incorrect item.

We will prioritise your case and arrange for a replacement or a full refund, including any shipping costs incurred. You will not be expected to cover return shipping for defective or incorrect items.

Late or Missing Refunds

If you have submitted a return and have not yet received your refund after the timeframes outlined above, please first check with your bank or payment provider, as processing times can vary. If you have done so and still believe your refund is missing, contact us at stealingroses@gmail.com and we will investigate the matter with our payment processor on your behalf.

Final Sale Items

Certain items may be marked as final sale on their product pages. These items are not eligible for return or exchange unless they are defective or incorrect. Please review the product description carefully before purchasing any final sale item.

Return Conditions at a Glance

To summarise, your return will be accepted if:

The item is returned within thirty days of delivery.

The item is unworn, unwashed, and in its original condition.

All original tags and labels are still attached.

The item is not marked as final sale or excluded from our return policy.

Contact Us

If you have any questions about our refund and return policy, or if you need assistance with a return or exchange, please do not hesitate to reach out to us. We are here to make the process as easy and reassuring as possible.

Email: stealingroses@gmail.com

With care,
The stealingroses team