Privacy Policy

Privacy Policy

At stealingroses, we respect your privacy as much as we respect the craftsmanship of our garments. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us. We are committed to being transparent about our practices and to safeguarding the trust you place in us.

Please read this policy carefully. By using our website and providing your information to us, you consent to the collection and use of your personal data as described below. If you have any questions or concerns, we welcome you to reach out to us at any time.

Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website. This includes information you give us when you place an order, create an account, subscribe to our communications, or contact us directly. The types of information we may collect include your full name, billing and shipping addresses, email address, phone number, payment details, and any other information you choose to share with us.

In addition, we automatically collect certain technical information when you browse our website. This may include your IP address, browser type and version, operating system, referral source, pages you view, and the dates and times of your visits. We use this data to understand how our customers interact with our site and to improve their browsing experience.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including sending order confirmations, shipping updates, and delivery notifications.

To communicate with you regarding your purchases, inquiries, or requests, and to provide customer support.

To personalise your shopping experience by showing you products and content that may be of interest to you.

To send you promotional emails, newsletters, and marketing communications, provided that you have given us your consent to do so. You may opt out of these communications at any time by clicking the unsubscribe link included in each email.

To analyse website performance and customer behaviour, allowing us to improve our products, services, and website functionality.

To prevent fraudulent transactions, protect the security of our website, and comply with applicable legal obligations.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We do, however, share your information with trusted service providers who assist us in operating our business and serving you. These include payment processors, shipping carriers, email service providers, and website analytics platforms. These third parties are contractually obligated to handle your data securely and only for the specific purposes we have engaged them for.

We may also disclose your information if required by law, in response to a valid legal request, or to protect the rights, property, or safety of stealingroses, our customers, or others.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, keep items in your shopping cart, and understand how you navigate our pages.

You have the option to disable cookies through your browser settings. Please note that doing so may affect certain features of our website, such as the ability to complete a purchase or save items to your cart. For more information about how we use cookies, please refer to our separate Cookie Policy.

Data Security

We take the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include secure socket layer encryption for data transmission, restricted access to your personal information within our team, and regular reviews of our security practices.

While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to making every reasonable effort to safeguard your data.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, update, or request the deletion of your data. You may also have the right to object to certain processing activities, request a copy of your data in a portable format, or withdraw your consent at any time.

To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within a reasonable time and in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to external sites that are not operated by us. Please be aware that we are not responsible for the privacy practices of such third-party websites. We encourage you to review the privacy policies of any site you visit outside of stealingroses.

Children's Privacy

Our website and products are intended for adult consumers. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a minor, we will take steps to delete that information as quickly as possible.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the effective date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please do not hesitate to contact us. We are here to help.

Email: stealingroses@gmail.com

With care,
The stealingroses team