Shipping and Handling

Shipping and Handling

We understand that the anticipation of receiving your stealingroses pieces is part of the experience, and we do everything we can to ensure your order reaches you in a timely manner and in impeccable condition. This policy outlines our shipping procedures, estimated timeframes, and important information regarding the delivery of your purchase.

Processing Time

Once you place an order with us, we begin preparing it with the same care and attention we devote to every aspect of our work. Please allow one to three business days for order processing. During this time, we carefully inspect, fold, and package your items to ensure they arrive exactly as they left us.

Orders placed on weekends or public holidays will begin processing on the next business day. We will send you an order confirmation email immediately after your purchase, followed by a shipping confirmation email with tracking information once your parcel has been handed over to the carrier.

Shipping Methods and Timeframes

We offer a range of shipping options to accommodate your needs and preferences. The available methods and estimated delivery timeframes will be presented to you at checkout based on your location. Please note that these timeframes are estimates provided by our shipping partners and are not guaranteed.

Standard shipping typically delivers within five to ten business days from the date of dispatch. For those who prefer a faster option, we also offer expedited shipping, which usually delivers within two to four business days. Express shipping may be available for certain locations and typically delivers within one to three business days.

Please be aware that delivery times may vary depending on your location, carrier capacity, customs clearance, and other factors beyond our control. We recommend placing your order with sufficient lead time if you have a specific deadline in mind.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your delivery address. The total shipping fee will be clearly displayed before you complete your purchase. We occasionally offer free shipping promotions, and any such offers will be communicated on our website or through our email communications.

Order Tracking

As soon as your order has been dispatched, we will send you a shipping confirmation email containing a unique tracking number and a direct link to monitor your parcel's journey. Please allow a brief window for the carrier's system to update before your first check.

You can track your order at any time by clicking the tracking link in your confirmation email or by logging into your account dashboard if you created one during checkout. Should you experience any issues with tracking, please do not hesitate to contact us, and we will assist you personally.

Shipping Destinations

We currently ship to a wide range of locations. During checkout, you will be able to see whether we deliver to your address. If your location is not listed, please feel free to contact us, and we will let you know if we can make alternative arrangements.

Please note that we are not responsible for any customs duties, taxes, or import fees that may be applied by your local authorities. These charges, if applicable, are your responsibility and are not included in our shipping fees. We recommend checking with your local customs office for more information before placing an order.

Undeliverable and Returned Packages

In the event that a package is returned to us because the delivery address was incorrect, incomplete, or undeliverable, we will contact you to arrange for reshipment. Additional shipping fees may apply for resending the order. We kindly ask that you double-check your shipping address at checkout to avoid any delays or complications.

If a package is refused at delivery and returned to us, we will issue a refund for the items once they are received and inspected, minus any original shipping fees and return shipping costs incurred.

Lost or Delayed Packages

While we partner with reliable shipping carriers, occasional delays or losses can occur. If your tracking information shows no movement for more than five business days, or if your estimated delivery date has passed and your parcel has not arrived, please contact us at stealingroses@gmail.com. We will reach out to the carrier on your behalf, investigate the issue, and keep you updated every step of the way.

In the unfortunate event that your package is confirmed lost by the carrier, we will either issue a full refund or send a replacement order, subject to product availability. Your satisfaction and trust are important to us, and we will do our best to resolve such situations fairly and promptly.

Shipping Insurance

We include shipping insurance on all orders to protect your purchase during transit. This means that in the rare event of damage, loss, or theft during delivery, you are covered. If your package arrives damaged, please photograph the packaging and the item before opening it fully, and contact us immediately. We will work with the carrier to process a claim and ensure you are made whole.

Multiple Items and Split Shipments

If you order multiple items, we may occasionally send them in separate packages if they are held at different warehouse locations. In such cases, you will receive separate tracking numbers for each shipment. You will not incur any additional shipping charges for split shipments; the total shipping cost you paid at checkout will remain the same.

Holiday and Peak Season Shipping

During busy shopping seasons, such as holidays or promotional events, processing and delivery times may be longer than usual. We encourage you to place your orders early to avoid disappointment. We will make every effort to communicate any expected delays through our website and email communications.

Contact Us

If you have any questions about our shipping and handling policy, or if you need assistance with tracking your order or resolving a delivery issue, please reach out to us. We are here to help.

Email: stealingroses@gmail.com

With care,
The stealingroses team