We want your Stealing Roses order to arrive safely and promptly, wherever you are in the world. This policy outlines our shipping methods, processing times, delivery estimates, and handling procedures.
Processing Time
All orders are processed within 1–2 business days from the time your payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email once your order has been dispatched.
Shipping Destinations
We ship worldwide. No matter where you are, we will find a way to get your dress to you. Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout.
Shipping Methods and Estimated Delivery Times
Please note that these are estimates only and not guarantees. Actual delivery times may vary due to customs processing, carrier delays, or other factors beyond our control.
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United Kingdom (Standard): 2–4 business days
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United Kingdom (Express): 1–2 business days
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Europe (Standard): 4–7 business days
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Europe (Express): 2–4 business days
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North America (Standard): 5–9 business days
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North America (Express): 3–5 business days
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Rest of World (Standard): 7–14 business days
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Rest of World (Express): 5–8 business days
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and the shipping option you select. We offer a flat rate for standard shipping within the United Kingdom and competitive international rates for all other destinations. Any applicable customs duties, taxes, or import fees are the responsibility of the recipient.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking portal. You can monitor your parcel's progress at any time. Please allow up to 24 hours for tracking information to become active.
Customs, Duties, and Taxes
For international orders, please be aware that your package may be subject to customs clearance procedures and may incur import duties, taxes, or customs fees levied by the destination country. These charges are not included in our shipping fees and are the sole responsibility of the customer. We recommend checking with your local customs office for an estimate of any additional costs before placing your order.
We are required to declare the full value of the items on the customs form and cannot understate values or mark packages as gifts.
Delivery Attempts and Missed Deliveries
Our carriers will make reasonable attempts to deliver your package to the address you provided. If no one is available to receive the parcel, a notice will be left with instructions for redelivery or collection. Please ensure your shipping address is accurate and complete before placing your order. We cannot be held responsible for delays or non-delivery caused by incorrect addresses provided by the customer.
Lost or Stolen Packages
If your tracking information shows that your order has been delivered but you have not received it, please check with your neighbours or building management first. Should your package still be missing, contact us at stealingroses@gmail.com and we will assist you in filing a claim with the carrier. We are not liable for packages stolen after delivery, but we will do our best to help you resolve the situation.
Shipping Delays
While we strive to meet all estimated delivery times, unforeseen circumstances such as severe weather, customs holds, or carrier operational issues may cause delays. We appreciate your patience and understanding in such cases. If your order is significantly delayed beyond the estimated timeframe, please reach out to us and we will investigate on your behalf.
Shipping Restrictions
Some products may be subject to shipping restrictions based on destination country regulations. If we are unable to ship a particular item to your location, we will notify you as soon as possible and issue a full refund.
Contact Us
If you have any questions about shipping, need to update your delivery address, or wish to inquire about the status of your order, please contact us at:
stealingroses@gmail.com
Please include your order number in all correspondence so we can assist you efficiently.
Thank you for choosing Stealing Roses. We are honoured to be part of your wardrobe journey.
Last updated: 29 July 2026