Refund & Return Policy

We want you to love every piece you receive from Stealing Roses. However, we understand that sometimes a dress simply is not the right fit, style, or colour for you. This policy outlines how returns, refunds, and exchanges work.

Return Eligibility

You may return any full-priced item within 14 days of receiving your order. To be eligible for a return, your item must be:

• Unworn and unwashed

• Free from any marks, odours, or damage

• Accompanied by all original tags and packaging

• Returned in the same condition in which it was received

Items that are not returned in their original condition will not be accepted and may be sent back to you at your own expense.

Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items (all marked-down pieces are final sale)

• Intimates, lingerie, or swimwear (for hygiene reasons)

• Items that have been altered or customised

• Gift cards

How to Initiate a Return

To start a return, please contact us at stealingroses@gmail.com with your order number and the reason for your return. We will provide you with a return authorisation and the correct return address.

Please do not send any items back to us without first receiving return instructions. Unauthorised returns may not be processed and will be returned to you.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or we have made an error with your order. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged during return transit.

Refunds

Once your return arrives at our studio and passes inspection, we will process your refund to the original payment method used at checkout. Refunds typically take 5–10 business days to appear on your statement, depending on your bank or payment provider.

Please note that original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like to exchange your item for a different size or colour, please indicate this when you contact us to initiate your return. We will do our best to accommodate your request, subject to stock availability. Exchange shipping will be covered by us for orders within the United Kingdom. For international exchanges, you will be responsible for the additional shipping costs.

Faulty or Incorrect Items

We take great care in quality-checking every piece before it leaves our studio. In the unlikely event that you receive a faulty or incorrect item, please contact us immediately at stealingroses@gmail.com with your order number and photographs of the issue. We will resolve the matter swiftly by offering a full refund or a replacement at no additional cost to you, including return shipping.

Cancellations

You may cancel your order within 1 hour of placing it, provided it has not yet been dispatched. Once your order has been shipped, our standard return policy applies. To request a cancellation, email us at stealingroses@gmail.com with your order number.

Refund Timeline

After we have approved your refund, the amount will be credited back to your original payment method. Processing times vary by provider:

• PayPal: 1–3 business days

• Credit/Debit cards: 3–7 business days

• Apple Pay / Google Pay: 3–5 business days

Contact Us

If you have any questions about returning an item, need assistance with the process, or would like to check the status of your return, please do not hesitate to reach out to us at:

stealingroses@gmail.com

Please include your order number in every communication so we can assist you as quickly and accurately as possible.

Thank you for shopping with Stealing Roses. We value your trust and are committed to making your experience with us as seamless as it is beautiful.

Last updated: 29 July 2026